Frequently Asked Questions
Everything you need to know about your next high-performance upgrade.
What is the standard warranty period for MSI hardware?
Most MSI products, including laptops, motherboards, and graphics cards, come with a standard 12 to 24-month limited warranty covering manufacturing defects. Please register your product on our site to verify your specific coverage.
How long does shipping take for custom gaming builds?
Standard shipping typically takes 3-5 business days. For customized systems or high-end builds, please allow an additional 2-3 days for rigorous stress testing and quality assurance before dispatch.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging. Please note that opened software or products with broken security seals may be subject to a restocking fee.
Do you provide international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and import duties are calculated at checkout based on your specific location and the weight of the items.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier portal. You can also track your order via the 'My Account' section on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and financing options through Affirm for qualifying high-ticket purchases.