Returns & Exchanges

At MSI, we stand by the quality of our high-performance hardware and offer a 30-day return window for products purchased directly through our official store. All returned items must be in their original packaging with all included accessories and documentation to qualify for a full refund.

1

Initiate RMA Request

Log into your MSI account and navigate to the 'My Orders' section to submit a Return Merchandise Authorization (RMA) request for your specific item.

2

Pack Your Device

Securely place the product in its original box, ensuring all cables, manuals, and protective foam are included to prevent damage during transit.

3

Ship to Service Center

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for delivery to our inspection facility.

4

Inspection and Refund

Once our technicians verify the hardware condition and serial number, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing